Frequently Asked Questions
FAQ: Your Lighting Questions Answered
Welcome to the Mystic Lites FAQ page! Here, you’ll find answers to common questions about our event lighting services. Whether you’re curious about our custom designs, need details on our services, or have specific concerns about your event, we’ve got you covered. If you don’t see your question here, feel free to reach out—we’re always happy to help!
How can I get a free onsite estimate?
Simply contact us at 480-283-7914 or through our contact form. We’ll schedule a convenient time to visit your venue, assess your lighting needs, and provide a detailed estimate tailored to your specific event.
Do you offer custom designs?
Yes, we specialize in creating custom lighting designs that perfectly suit your event’s theme and venue. Our on-site consultations allow us to design a unique lighting plan that enhances your special occasion.
What types of lights do you use?
We use energy-efficient L.E.D. low power bulbs that are not only environmentally friendly but also provide brilliant illumination for your event.
What happens if I need to cancel my event?
In the event of a cancellation, please note that you will lose your down payment. We recommend notifying us as soon as possible to discuss your options.
What if it rains on the day of my outdoor event?
No need to worry! We can move the lights indoors or to a covered area to ensure your event continues to shine despite the weather.
Are you flexible with setup and takedown times?
Absolutely. We understand that event schedules can be tight, and we are very versatile in our setup and takedown times to accommodate your needs.
What makes Mystic Lites different from other lighting companies?
Our on-site custom designs, quality of work, professionalism, reliability, responsiveness, and outstanding customer service set us apart from the competition. We treat each event with the utmost care and attention to detail.
Why do you need to see the space before providing a price quote?
Every event and venue are unique, and the specific requirements can vary greatly. An onsite consultation allows us to assess the space, understand your vision, and determine the best lighting solutions. This ensures we provide an accurate quote and avoid any unexpected costs.
What additional services do you offer?
Besides our core lighting services, we offer:
- Gobo – Projected Images
- Portable Propane Heaters
- Trusses
- Moon Balloon – Lighted Balloon
Do you provide services in multiple locations?
Yes, we serve various locations across Arizona, including Sedona, Payson, Flagstaff, and Tucson. We cater to numerous venues such as McCormick Ranch, Villa Siena, Renaissance, Westin, Clayton House, Desert Botanical Gardens, Andaz, Biltmore, Legacy, LDS, Hyatt at Gainey Ranch, and private backyards.
How do I contact Mystic Lites?
You can reach us by phone at 480-283-7914 or through our contact form. We’re here to help make your event unforgettable!